Front Desk Scheduler/Office Manager

Job Opening at Cornerstone Dental PLLC: Front Desk Administrator

Job Description

Cornerstone Dental PLLC, a premier dental care provider, is excited to announce an opening for a dedicated Front Desk Administrator. As the front face of our office, this role is crucial in maintaining the seamless operation of our daily activities. This is a full-time position designed for individuals who thrive in a fast-paced healthcare environment and are committed to exceptional client service. Please note, this position is based on-site at our facility and is not eligible for remote work.

The successful candidate will join a vibrant team and contribute to our reputation as a leader in dental care. We look for professionals who are not only skilled in administrative tasks but also excel in creating a welcoming and organized environment for both patients and staff.

Duties and Responsibilities

• Manage the scheduling of appointments using Dentrix software to ensure optimal workflow and patient satisfaction.
• Handle patient check-in and check-out processes efficiently.
• Conduct light treatment planning and provide administrative support in treatment coordination.
• Maintain a clean, organized, and welcoming front desk area.
• Answer phone calls, respond to patient inquiries, and confirm upcoming appointments.
• Document and update patient records in the dental practice management software with accuracy and confidentiality.
• Process patient payments and handle billing inquiries.
• Collaborate with dental staff to maintain schedule accuracy and address any adjustments or patient needs.
• Assist in training new staff members on front desk operations as required.
• Participate in team meetings and contribute to team goals aimed at improving patient care and office efficiency.
• Ensure compliance with all health and safety regulations within the practice.

Requirements

• Minimum of 3 years of experience in a dental office front desk role, ideally with proficiency in Dentrix software.
• High school diploma or equivalent; further certification in office management or a related field is preferred.
• Excellent communication and interpersonal skills, capable of managing sensitive patient information discreetly and with empathy.
• Strong organizational skills with attention to detail, able to manage multiple tasks and stay organized in a busy environment.
• Proven customer service skills, with an ability to engage positively with patients and team members.
• Ability to work under pressure and adapt to unforeseen circumstances.
• Knowledge of dental terminology and understanding of dental treatment procedures is advantageous.
• Basic understanding of billing practices and insurance-related procedures in a dental context.
• Proficiency in computer skills, including Microsoft Office suite, email, and ability to learn new software quickly.
• Commitment to ongoing professional development and continuous learning.