Front Desk Representative

Providing excellent customer service, the full-time Front Desk Representative will manage patient check-ins and check-outs, verify insurance benefits, and maintain organized front office operations while ensuring a welcoming environment for patients and guests. Key responsibilities Perform patient check-in and check-out procedures, including insurance verification and co-payment collection Answer phone inquiries promptly and accurately, directing calls as necessary Maintain accurate patient records in the Electronic Medical Records (EMR) system and complete end-of-day closing duties Required qualifications One to two years of customer service experience Experience navigating Electronic Medical Records and Outlook Ability to handle multiple tasks in a fast-paced environment Exceptional communication and interpersonal skills Bilingual in English and Spanish is preferred