Front Desk Coordinator

Front Desk CoordinatorA better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.Position Summary We are seeking a goal-oriented, proactive, and service-minded Front Desk Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you're passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you.Key ResponsibilitiesGreet and check in patients, providing a friendly and professional first impressionManage the flow of patients through the clinic in a timely, organized mannerPresent and sell wellness plans and membership packages confidently and accuratelySupport the clinic's sales goals by converting new and returning patients into membersAnswer phone calls and assist with appointment scheduling and patient inquiriesRe-engage inactive members and maintain up-to-date patient records using POS softwareAssist with clinic marketing efforts and community outreachMaintain a clean, organized front desk and clinic environmentCollaborate with team members and chiropractors to ensure a positive patient experienceQualificationsHigh school diploma or equivalent requiredMinimum one year of customer service and sales experience preferredStrong phone, computer, and multitasking skillsEnergetic, motivated, and confident in a goal-driven environmentPositive attitude with a team-oriented mindsetMust be able to stand/sit for long periods and lift up to 50 poundsOffice management or marketing experience is a plus