Front Desk Coordinator

Front Desk Coordinator at Christian Roy's Salon

Job Description

We are a busy, high-end salon in the Upper Valley seeking a polished, professional, and highly organized Front Desk Coordinator to be the face of our guest experience.

This is a full-time position with every other Saturday required and evening availability (up to 7:00 PM).

About the Role

Our front desk is more than just answering phones - it is the heartbeat of the salon. This role is responsible for creating a seamless, welcoming, and elevated experience for every guest while supporting our team of stylists and maintaining a well-run daily operation.

Key Responsibilities

• Warmly greet and check in guests with professionalism and energy
• Manage a multi-line phone system and online booking with accuracy
• Schedule appointments strategically to maximize stylist productivity
• Handle checkout, retail sales, and rebooking
• Maintain a clean, organized, and inviting front desk and salon environment
• Support daily salon flow and assist with team communication
• Proactively engage in client follow-up and retention efforts

What We're Looking For

• Strong customer service and communication skills
• Professional appearance and demeanor
• Ability to multitask and stay composed in a fast-paced environment
• Detail-oriented with strong organizational skills
• Comfortable with computers, scheduling systems, and POS
• A team player with a positive, proactive mindset
• Customer service: 1 year (Preferred)

Schedule

• Full-time (approx. 35-40 hours/week)
• Every other Saturday required
• Evening shifts required (up to 7:00 PM)

If you are someone who thrives in a fast-paced, client-focused environment and takes pride in delivering an exceptional experience, we'd love to meet you.