Front Desk Coordinator

Pediatric Front Desk CoordinatorWe are a growing pediatric dental office dedicated to providing high-quality, compassionate care to children and their families. We pride ourselves on creating a welcoming, positive, and fun environment for every patient who walks through our doors.Position OverviewThe Pediatric Front Desk Coordinator is the first point of contact for patients and families, playing a key role in delivering an exceptional patient experience. This role is responsible for managing the front office, supporting scheduling and administrative functions, and ensuring a smooth flow throughout the day.Key ResponsibilitiesGreet patients and families with a warm, friendly, and professional demeanorCheck patients in and out efficiently while maintaining accuracySchedule appointments and manage the daily schedule to optimize patient flowAnswer phones, respond to inquiries, and assist with patient needsVerify insurance eligibility and update patient informationCollect payments, co-pays, and balancesMaintain accurate patient records and documentationCoordinate with clinical team to ensure smooth transitions between front and back officeManage appointment confirmations and follow-upsSupport overall office organization and cleanliness of the front areaQualificationsPrior dental or medical front office experience preferred (pediatric experience a plus)Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferredStrong customer service and communication skillsAbility to multitask in a fast-paced environmentBasic understanding of insurance verification and scheduling preferredHigh attention to detail and organizationWhat We're Looking ForFriendly, outgoing, and patient-focused personalityStrong communication and interpersonal skillsHighly organized and detail-orientedTeam player with a positive attitudeAbility to stay calm and professional in a busy environment