Front Desk Concierge

ConciergeThe Concierge monitors and participates in front-of-house operations to ensure every guest is met and warmly welcomed, and that a full range of information and homecare services is offered. The Concierge pays special attention to front-line guest service excellence standards.ExperiencePrevious resort experience as a Front Desk Concierge (required)At least 1 year of experience answering phones in a customer-focused environment (required)Experience with a point-of-sale system; Book4Time experience is desirableRetail experience is a plusTechnical and Administrative KnowledgeComputer literate with good keyboarding skills; proficient with WindowsEffective written communication skillsAble to operate basic office equipment, such as a phone, calculator, fax, printer, and copierRequired Skills and AbilitiesPleasant, professional phone etiquetteExcellent listening and verbal communication skillsExcellent client care, service excellence, and attention to detailProfessional appearance at all timesSelf-motivated, responsible, and dependableFlexible, cooperative, and a strong team playerHigh personal standards and valuesEducation and EligibilityHigh school diploma or equivalentAbility to meet U.S. employment and eligibility requirements