Front Desk & Concierge Specialist

Front Desk & Concierge SpecialistFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.Here at Palm Beach Island's only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements.

The crowning jewel of the Resort is Florie's, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.The Front Desk & Concierge Specialist is responsible for providing exceptional service by supporting both Front Desk and Concierge operations. This role ensures a smooth arrival, stay, and departure experience for guests while delivering personalized recommendations and assistance. This position is part of the Front Office team, reporting to Front Office Management.What you will do:Deliver exceptional guest service by managing check-in, check-out, and in-house guest requestsProvide concierge-style assistance, including restaurant, transportation, and local activity recommendationsAnticipate guest needs and resolve concerns promptly and professionallyMaintain accurate guest profiles and input information into property systemsCommunicate effectively with internal departments to ensure seamless guest experiencesMaintain knowledge of local attractions, dining, and experiences to enhance guest staysSupport lobby presence and provide assistance throughout the hotel as neededEnsure all interactions reflect Four Seasons standards of professionalism and courtesyWork collaboratively with team members across departmentsWhat you bring:High school diploma or equivalent experiencePrevious Front Office experience (Front Desk and/or Concierge) preferredStrong interpersonal and communication skills, both in person and over the phoneFluency in English requiredStrong organizational skills with the ability to multitask and prioritizeAbility to work independently and in a team environmentAttention to detail and accuracy in systems and guest interactionsAbility to learn and operate multiple computer systemsFlexibility to work varied shifts, including mornings, evenings, weekends, and holidaysKnowledge of local restaurants, attractions, and experiences preferredWhat we offer:Competitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunitiesComplimentary accommodations at other Four Seasons Hotels and ResortsComplimentary dry cleaning for employee uniformsComplimentary employee meals401(k) Retirement PlanSchedule & Hours:Full-time schedule, including mornings, evenings, weekends, and holidaysWork Authorization:Candidates must have valid authorization to work in the United States at the time of application.Four Seasons is an Equal Opportunity, Affirmative Action employer.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website.