Quality Inn Shepherdstown is seeking a friendly, dependable, and professional Front Desk Agent to join our team. As one of the first people our guests meet, you will play an important role in creating a welcoming and positive hotel experience.
The ideal candidate enjoys working with people, stays organized in a fast-paced environment, and takes pride in providing excellent customer service. This position offers an opportunity to build valuable hospitality, customer service, and administrative skills.
Welcome guests with a friendly, professional attitude, and provide excellent customer service throughout their stay.
Check guests in and out accurately.
Answer incoming phone calls, guest questions, and reservation inquiries.
Assist guests with reservations, room information, directions, and general hotel services.
Handle payments, receipts, and other front desk transactions accurately.
Maintain accurate guest records and complete required paperwork.
Respond professionally to guest requests, concerns, and complaints.
Communicate effectively with housekeeping and other hotel staff to help ensure rooms are ready.
Monitor the front desk and lobby area to maintain a welcoming, organized environment.
Use computers, hotel software, email, and other office technology to complete daily tasks.
Follow hotel procedures related to guest service, safety, security, and cash handling.
Perform general clerical and administrative duties as needed.
Front Desk Agent in Shepherdstown at Quality Inn Shepherdstown
- Typical pay
- $28,600–$31,720
For context, most front desk agents earn between $28,600–$31,720 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite. It was posted 6 days ago.