Front Desk Agent (Overnight)

Front Desk Team MemberThe front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.Duties and Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.All "check-in" policies and procedures must be followed without any exceptions.Coordinate with office administrative staff to maintain and update all unit owner information in the computer database.Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. Observe precautions required to protect Residents, guests, and property, and report damage, theft, and found articles to supervisors.Accept and process packages delivered to the front desk.

Assist the Concierge with delivering packages as needed.Be familiar with the fire alarm system operations and report all incidents to management.Call police or fire departments in cases of emergency, such as fire or the presence of unauthorized persons.Follow all standards policies and procedures with regard to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.Report any and all maintenance items which include, but are not limited to, burned-out lights, leaks, and broken equipment to the Association office daily.auditory and visual skills; Ability to detect auditory and/or visual emergency alarms. some college preferredMust be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills, and strong communication skillsMinimum six months of related experience and/or training.Previous work experience in the hospitality industry is highly preferredPosition Supervision Employee reports directly to the Director of Operations.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.