Front Desk Agent

Front Desk AgentAt Renaissance Hotels, we believe every guest should feel like they've arrived somewhere extraordinary—and it starts with you. As a Front Desk Agent, you're more than a friendly face at the front—you're a trusted guide, a resource, and a part of the discovery experience. You're the person guests count on for first impressions and lasting memories.If you thrive in a fast-paced environment, love connecting with people, and have a flair for making others feel welcome, this is your chance to be part of something bold and meaningful.What You'll Be Doing:Warm Welcomes & Thoughtful DeparturesGreet every guest with warmth, professionalism, and a sense of genuine hospitalityManage the check-in and check-out process with accuracy and efficiencyProvide personalized information about the hotel, local attractions, and must-see hidden gemsCommunication That ConnectsAnswer phones and emails promptly and with clarityRoute inquiries and assist with guest needs or requests with care and urgencyReservation & Guest ManagementHandle bookings, modifications, and cancellations with confidenceEnsure accuracy in our reservation system and support smooth room assignmentsDeliver Memorable Guest ExperiencesAssist with special requests, room changes, and amenity needsResolve guest concerns with professionalism and empathy—your follow-through makes all the differenceAdministrative ExcellenceKeep the front desk organized and running smoothlyManage cash transactions, reconcile payments, and follow all security protocolsMonitor access and collaborate with security as needed to ensure guest safetyBe a Team PlayerWork closely with housekeeping, engineering, and hotel leadership to ensure seamless operationsStay cool under pressure and juggle multiple responsibilities without missing a beatWhat You Bring:High school diploma or equivalentPrevious experience in hospitality, guest service, or front desk operations is a plusExcellent communication skills, both written and verbalBasic computer skills and comfort with reservation or hotel systems (training provided) experience with FSPMS is highly preferredAbility to stay calm, friendly, and efficient in high-pressure situationsA genuine love for people and a passion for great serviceAble to stand for long periods of timeFlexible schedule to include varying weekends and holidaysWhy You'll Love Being Here:Full-Time Benefits Include:Health, Dental & Vision Insurance401(k) with Company MatchPaid Time Off, Vacation, and Holiday PayFlexible Spending Accounts & Identity Theft ProtectionDisability & Supplemental Life InsuranceEmployee Assistance ProgramIncredible Marriott Hotel & Discounts across the TPG portfolio.Growth opportunities and a fun, supportive team culturePart-Time Benefits Also Available!At Renaissance Boca Raton, we celebrate individuality, creativity, and connection. We're not just checking guests in—we're inviting them to discover something unexpected, and you're the one who makes it possible.Boca Renaissance is a franchise of Marriott International. We are an equal opportunity employer. EEO/VET/DISABLED.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.