French Speaking Customer Success Manager

Fluent in French, the full-time Customer Success Manager will manage client relationships remotely, focusing on onboarding, training, and ensuring customer satisfaction while serving as the primary point of contact for assigned accounts. Key responsibilities Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French Lead onboarding and training sessions for new clients to ensure effective use of the system Drive customer success and satisfaction through proactive engagement and monitoring of account health Required qualifications Bachelor's degree or equivalent experience in Account Management, Customer Success, or a related field 2-4 years of experience in account management or client relationship roles, preferably in SaaS or technology-based companies Proven experience with ticketing systems and live chat support Fluent in French & English (spoken and written) Proactive, customer-focused mindset with the ability to manage multiple priorities