Fluent in French, the full-time remote Member Support Representative will manage customer inquiries, ensuring timely resolutions and fostering positive relationships with panelists participating in market research surveys. Key responsibilities Follow up with support staff to ensure satisfactory resolution of customer tickets Achieve or exceed required team KPI goals while providing excellent customer service Coordinate escalations and communicate urgent issues promptly to team leads and managers Required qualifications Fluent in French (expert or native proficiency) and advanced English skills Minimum of 2 years of experience in a customer service role with direct consumer interaction Experience with online support through ticketing or emailing systems Proficient in Microsoft Office programs, including Excel, Word, and PowerPoint Strong organizational skills and ability to multitask in a fast-paced environment
French Member Support Representative in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.