Providing high-quality customer service in a fast-paced environment, the full-time Fraud Support Representative will assist callers with fraud issues related to debit, credit, and ATM cards while working in a hybrid setting. Key responsibilities Responding to incoming calls and gathering information regarding fraudulent or questionable debit, credit, or ATM activities Assisting cardholders according to standard operating procedures and directing them to their respective financial institutions when necessary Participating in group meetings, including team discussions and quality review sessions Required qualifications A minimum of 1 year of customer service experience, either customer-facing or phone/chat support Ability to communicate clearly and effectively Commitment to work an assigned schedule in a 24/7 contact center, including nights, weekends, and holidays Reliable, high-speed internet service with at least 25 Mbps download and 10 Mbps upload A quiet and confidential workspace with a backup location for outages
Fraud Support Representative in workfromhome at Unknown Company
This position is listed as full time and hybrid.