Fraud Specialist, Supplier Operations & Governance (Fully Remote)

• Investigate billing discrepancies and fraud like AIT and IRSF.
• Negotiate dispute resolutions end-to-end with customers and carriers.
• Build dashboards and analyze data to drive action.

Who you are:

• 8+ years in telecom ops, fraud ops, vendor management, or consulting.
• A sharp communicator and negotiator, data-oriented and tenacious.
• Skilled in Excel/Sheets, SQL/Looker, and project management.

What we offer:

• Competitive pay, generous time off, and parental/wellness leave.
• Healthcare, retirement savings, and equity grants.
• A remote-first culture with global inclusion.

Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences. The company is remote-first and values connection, global inclusion, and Twilio Magic culture.