Providing high-quality customer service in a fast-paced environment, the full-time Fraud Support Representative will assist callers with fraud issues related to debit, credit, and ATM cards while working in a hybrid setting. Key responsibilities Responding to incoming phone calls to gather information regarding fraudulent or questionable debit, credit, or ATM activities Assisting cardholders according to standard operating procedures and directing them to their respective financial institutions when necessary Actively participating in team meetings, one-on-one discussions, and quality review sessions Required qualifications A minimum of 18 months of combined experience in a call center, bank, or credit union Reliable, high-speed internet service with at least 25 Mbps download and 10 Mbps upload A quiet and confidential workspace with a backup location for outages Commitment to work an assigned schedule in a 24/7 contact center, including nights, weekends, and holidays Ability to communicate clearly and effectively
Fraud Representative in workfromhome at Unknown Company
This position is listed as full time and hybrid.