Fraud Operations Manager

Fraud Operations ManagerThe Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanced methodology.Responsibilities:Manage an advanced Fraud Operations team's performance and executionManage escalations and root cause analysis for complex client impacts, and identify and resolve opportunities in procedure and servicingEmpowered to make decisions in unstructured environment thru risk based evaluationAnalyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patternsManage department projects/ processes, including data sampling, design, validation, and implementationLead initiatives and analytical projects through completionEvaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actionsProvides evaluative judgment based on information analysis in complicated and unique situations to solve complex issuesEnsure delivery of end results and contribute to the formulation of proceduresAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Demonstrates professional and positive engagement with internal and external partnersLiaisons and represents Fraud Operations with Partners and Senior Leadership within the organization to implement changeQualifications:5-8 years of experience in a related roleExperience in applying and developing advanced statistical modelsDemonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sourcesAbility to persuade and influence others and negotiate with third partiesConsistently demonstrates clear and concise written and verbal communicationDemonstrated ability to remain unbiased in a diverse working environmentEducation:Bachelor's degree/University degree or equivalent experienceRole will be leading Retail Bank Fraud Operations groups, to include Incident Reporting Unity.