Fraud Operations Director

To establish and lead a centralized fraud operations function, the full-time Director of Fraud Operations will design governance frameworks, manage fraud investigations, and develop a high-performing team while collaborating with key stakeholders to mitigate fraud losses and enhance customer protection. Key responsibilities Design and implement the centralized fraud operating model and governance procedures Lead fraud investigations, mitigation efforts, and case management operations Build and develop a high-performing fraud operations team while overseeing performance management and operational effectiveness Required qualifications Proven experience in fraud operations or risk management within the financial services industry Strong background in designing and implementing fraud prevention strategies and governance frameworks Experience in leading teams and managing cross-functional collaborations Familiarity with banking regulations, including Bank Secrecy Act requirements Advanced analytical skills with the ability to develop performance metrics and executive reporting