Managing complex fraud and customer identification scenarios, the full-time Fraud Operations Analyst will investigate potential fraud, support Customer Identification Program (CIP) and Know Your Customer (KYC) requirements, and provide exceptional customer service in a remote environment. Key Responsibilities Handle inbound customer calls while delivering a world-class customer experience Investigate complex fraud scenarios, including identity theft and account takeover Conduct detailed research across multiple systems and data sources to identify potential fraud concerns Required Qualifications High school diploma or equivalent Typically seven or more years of related work experience Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Strong analytical and critical thinking skills Ability to navigate complex situations and make sound decisions