Fraud and Disputes Associate

Seeking a proactive Operations Associate for the Fraud & Disputes team, this full-time remote position will manage investigations and resolutions of disputes and potential fraud, ensuring compliance with regulatory standards while leveraging technology to enhance processes. Key responsibilities Investigate disputes for card and ACH transactions according to regulatory rules Manage the chargeback lifecycle to minimize financial loss and ensure timely resolutions Analyze suspicious account activity and synthesize complex data to document fraud and dispute determinations Required qualifications 3-5 years of experience in mobile deposit capture processing and dispute investigations Expertise in consumer payment rules, including Reg E and Nacha Proven experience in chargeback lifecycle management Strong understanding of risk management and ability to analyze complex transaction histories Detail-oriented with excellent writing skills for creating audit-ready investigative summaries