Fraud Engagement Specialist
Hybrid Glen Allen, VA
6 month contract to hire
Schedule: 8am - 5pm with rotating Saturdays
28-35/hour
Experience Required:
Fraud investigation and remediation experience
Strong customer service and victim support skills
Experience handling fraud recovery and resolution
Comfortable managing difficult or sensitive conversations
Call center or high-volume customer interaction experience
Strong communication and de-escalation skills
Financial institution or banking experience preferred
Executive/escalated complaint resolution experience, such as Office of the President
Empathy, sound judgment, and professionalism
Ability to balance fraud risk with a positive customer experience
Fraud Analyst in Glen Allen at Insight Global
This position is listed as contract and hybrid. It was posted yesterday.