Franchise Systems IT Analyst

Franchise Systems IT Analyst requires:

• Bachelor's degree or equivalent experience.

• Hands-on hardware and software troubleshooting experience.

• Good technical knowledge of current network hardware and standards.

• Familiarity with TCP/IP protocols, firewall management, and database administration.

• Working technical experience with relational database servers.

• Strong knowledge of system testing and software quality assurance best practices and methodologies.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Adept at queries, report writing, and presenting findings.

• Knowledge of best practices and IT operations.

• Optical experience.

• Franchise experience

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Duties:

• Plan, execute, and manage the integration of new applications into existing network infrastructure, systems, and software throughout the enterprise.

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.

• Ensure that any new software integration into the organization's systems meets functional requirements, system compliance, data privacy, data warehousing, and other specifications.

• Review, analyze, and report on the effectiveness and efficiency of existing systems and develop testing strategies for improving or leveraging these systems.

• Research and make recommendations on client/server hardware, software, and protocols as well as integration products and services in support of procurement and development efforts.

• Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing network infrastructure and applications throughout the enterprise.

• Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.

• Field incoming problem tickets and help desk calls from end users to resolve application and software issues within servers, databases, and other mission-critical systems.

• Work diligently to enhance or improve business processes via integration or, as necessary, minimize the impact of integration on those processes.

• Interpret data, analyze results using statistical techniques, and provide ongoing reports.

• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.

• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.

• Communicate application problems and issues to key stakeholders, including management and end users.

• Monitor, test, and tune system performance; preserve and provide system log files as needed.

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