Franchise Business Consultant - Dunkin'(Northern CT/Western MA Remote)

Responsibilities

• Achieve operations and business performance goals for the portfolio of Franchisees as set by the regional operations leader.
• Facilitate annual planning and Franchise Business Review processes with Franchisees to assess performance based on previous goals and commitments, and align on future goals and commitments.
• Align priority areas with Franchisees to drive sales, profitability, and network growth while delivering a safe and consistent brand experience.
• Develop a coaching plan for Franchisees, conducting regular check‑ins to ensure follow‑through on commitments.
• Track and review ongoing data and analytics to guide Franchisee actions toward their goals and plans.
• Interpret data to provide coaching and recommendations on priorities for Franchisees.
• Follow up on Franchisee commitments and monitor data to track progress.
• Support Franchisees in understanding remodeling and new restaurant building processes.
• Align with the construction team and the Franchisee, monitor milestones, and hold the Franchisee accountable to ensure completed facilities meet required operational specifications.
• Provide support during all remodel and new store openings.
• Facilitate communications between Franchisees and applicable cross‑functional partners based on Franchisee’s goals and opportunities to achieve safe and consistent brand experience, same‑store growth, and unit‑growth preparations.
• Participate and work “as‑needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts.
• Monitor and support the execution of local, DMA, and regional marketing plans.
• Perform evaluations on restaurants as needed based on the Franchise Business Review process or other indicators.
• Partner with the Field Training Team to coordinate training support to the Franchisee.
• Ensure the effective use of G&A expenses within parameters set by regional leads.
• Complete all administrative functions and responsibilities of the position in a timely manner.

Education & Experience

• Minimum High School or GED; Preferred 4‑Year / Bachelor’s Degree.
• Minimum 5 years in supervisory management or district‑level multi‑unit operations.
• Prior leadership experience.

Knowledge, Skills, and Abilities

• Strong oral and written communication and interpersonal skills.
• Excellent organizational skills – effectively managing time, planning, and working independently with minimal supervision.
• Ability to build credibility and trusting relationships with internal and external stakeholders.
• Capacity to develop and execute plans to drive results.
• Proficiency in using data to inform decisions.
• Skill in bringing people together to solve problems.
• Resourceful and highly adaptable to changing directions and personalities.
• Curiosity and a desire for continuous learning.
• Thorough understanding of restaurant operations.
• Sound business and financial acumen.
• Skilled at consultation and strategic coaching.
• Compliance orientation.
• Big‑picture orientation.
• Innovation and creativity.

Travel

Travel Required – Must be willing to travel to consult with the portfolio of Franchisees, based on portfolio needs.

Salary

$94,645 – $185,786 per year. The salary range represents the low and high end of the range for this position. Actual placement will vary based on experience, education, training, and location.