Founding Customer Success Manager

Founding Customer Success ManagerOpenArt AI is one of the largest AI creative platforms in the world, with millions of monthly active users. Our enterprise platform helps marketing, creative, and studio teams at the world's largest brands, agencies, and entertainment companies supercharge their image and video production.As our Founding Customer Success Manager, you will design and run how OpenArt supports its most important enterprise customers, before and after the sale.Post-sales responsibilities will include onboarding, training, support, and revenue expansion. Pre-sales responsibilities may include demonstrations, security reviews, and proposals.As the founding CSM, you'll help develop the playbook and systems for this critical function.Build the function from 0 to 1: You define what customer success means at OpenArt.Directly drive revenue: Expansion, upsells, and renewals in our largest accounts.Work with the world's leading brands, agencies, and studios: You will help the biggest creative organizations in the world learn how to use AI for creative production.High exposure and ownership: Work directly with the Enterprise, Product, and Marketing teams.What You'll DoOwn post-sale customer success: onboarding, adoption, renewals, and expansionAssist with pre-sale engagement with our largest and most important customersHelp customers integrate OpenArt into their creative workflows and daily work - from campaign visuals to character and IP developmentDrive product adoption across our core customer profiles: brand and marketing teams, agencies, and studiosCommunicate new feature and product updatesTrack usage and customer signals to help customers get more value out of the platformIdentify expansion opportunities and support renewals and upsellsShare customer feedback with the product and marketing teams and help shape what we buildDesign, document, and continuously improve scalable playbooksWhat We're Looking ForExperience in Customer Success or Account ManagementStrong understanding of creative workflows.Product-focused mindset, with experience in onboarding and implementationStrong communication and interpersonal skills - you're great at building and maintaining relationships, and excellent at written communicationProcess & systems orientation - you enjoy building scalable systems for high quality executionProactive, ownership-driven attitudeCompensation: Base: $120K - $160K Offers equity and bonus.