Job TitleResponsibilitiesOwn the full end-to-end delivery of high-impact solutions for our most strategic partnersEfficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholdersDrive innovation through coding and implementation in order solve complex problemsCollaborate cross-functionally with product and engineering teams to influence priorities and shape product roadmapBuild and maintain internal documentation, playbooks, and enablement contentActively partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metricsRepresent the voice of the customer internally, and provide actionable feedback to influence product direction and feature developmentMonitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retentionMaintain awareness of industry best practices for data maintenance handling as it relates to your roleAdhere to policies, guidelines and procedures pertaining to the protection of information assetsReport actual or suspected security and/or policy violations/breaches to an appropriate authorityRequirementsBachelor's degree in computer science, mathematics, engineering, physics, or a related technical field1+ years of software engineering experiencePrior professional experience supporting technical customers and iterating solutions in real timeStrong engineering background with proficiency in programming languages such as Python, Javascript/Typescript, or similar, and a deep understanding of software architecture and API integrationsExcellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiencesAbility to juggle multiple priorities in a fast-paced environment