Forward Deployed Engineer

Role overview

A Forward Deployed Engineer role partnering directly with customer engineering teams to design, prototype, and ship real-time communication and voice AI applications on a developer platform. The position blends hands-on engineering, customer-facing technical advisory, and product feedback, helping teams move from early experimentation to reliable production deployments of audio, video, and AI-driven media systems.

Responsibilities

• Partner with customer engineering teams to design and implement production-grade real-time audio, video, and AI applications
• Architect scalable solutions for voice AI, real-time media, and developer platform use cases
• Build prototype integrations, reference implementations, and sample applications that accelerate customer development
• Debug and resolve complex technical issues across SDKs, APIs, infrastructure, and deployment pipelines in customer production environments
• Lead technical workshops and architecture sessions, acting as a trusted advisor through launch and scale
• Translate recurring customer patterns into insights that inform platform, documentation, and tooling improvements, occasionally contributing code or examples to the public open-source ecosystem

Requirements

• 7+ years of experience in backend, infrastructure, or platform engineering
• Proficiency in one or more languages such as Go, Python, Node, Rust, or C++
• Comfort working across APIs, SDKs, distributed systems, and cloud infrastructure
• Ability to quickly understand complex systems and debug issues in real-world environments
• Strong communication skills for collaborating directly with customer engineering teams and internal product teams
• Comfort operating in fast-paced, low-process settings where ownership and initiative matter, with a track record of helping developers succeed and shipping polished work

Nice to have

• Experience with WebRTC, real-time media systems, or telephony/SIP infrastructure
• Familiarity with voice AI, conversational agents, or AI infrastructure
• Background in customer-facing engineering roles such as Solutions Engineer, Field Engineer, or Forward Deployed Engineer
• Contributions to open-source projects or developer ecosystems
• Prior experience building or integrating the platform

Benefits and work setup

• Opportunity to contribute to a public open-source ecosystem alongside experienced engineers
• Competitive salary and equity package
• Health, dental, and vision benefits
• Flexible vacation policy
• Remote work with on-site customer engagement when needed
• Hiring across multiple seniority levels (FDE, Senior FDE, Staff FDE), with compensation calibrated to experience, technical depth, and interview performance