Forward Deployed Consultant / Senior ConsultantSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust.
And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.The Forward Deployed Consultant / Senior Consultant sits at the intersection of customer engagement and platform innovation.
This role is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using Agentforce platform capabilities — while also owning the roadmap and feature lifecycle for scalable process solutions that drive measurable customer value.You will partner closely with customer-facing teams, AI agents, engineering, and design to transform manual, fragmented workflows into automated solutions. You are customer-obsessed, execution-focused, and passionate about solving big problems with creative solutions at speed and quality.ResponsibilitiesOwn the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needsOwn the feature lifecycle for specific components from discovery through launch and iterationIdentify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflowsPartner with customer-facing team leaders to map and analyze customer requirements for new solutionsBuild solution blueprints and workflow automations using current platform featuresWork directly with AI agents and prompting tools to design automated, enterprise-grade solutionsValidate, test, and iterate blueprints for accuracy, consistency, and performanceTranslate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteriaManage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologiesDocument solution architecture, demonstrations, and implementation guidelinesConduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunitiesAct as the voice of the customer within the development processPartner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiencesProvide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalabilitySupport rollout and enablement of blueprint solutions across teams and customersRequired Qualifications3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions ConsultingExperience building external-facing products in enterprise B2B SaaS environmentsStrong understanding of business workflow mapping, process modeling, and process improvement methodologiesProven experience translating business requirements into structured automated workflows or solutionsHands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platformsExcellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiencesProven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer successRigor and consistency in managing product backlogs and executing deliveryPreferred QualificationsExperience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technologyExperience with prompt design or agent-based automation solutionsFamiliarity with the Salesforce platform ecosystem (e.g., APIs, platform services)Experience with network effects and cold start strategiesFamiliarity with feature prioritization and product feedback processesLean, Six Sigma, or related process improvement certificationA related technical degreeExperience within the Supply Chain or Financial Services sector highly preferredSuccess MetricsEfficiency improvements and measurable reduction in manual work for customersBlueprint adoption, usage outcomes, and tangible business value delivered (e.g., cost savings)Quality and clarity of roadmap feedback influencing platform improvementsTime-to-value and scalability of solution deploymentsCustomer satisfaction and depth of engagement with deployed solutions