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Our client, a $65M funded Series B start-up is on a mission to unlock profits trapped in global supply chains and lower costs for consumers. Using cutting-edge AI and automation, they simplify complex data and workflows to help businesses gain visibility, control costs, and boost efficiency.
They’re backed by top-tier investors and industry leaders, and their team includes experts from companies like Uber, Google, Flexport, and Meta.
About the Role
We’re looking for a Technical Support Architect to join the Post-Production Support team. You’ll ensure the stability, performance, and continuous improvement of integrations between our client’s platform and enterprise systems (TMS, ERP, WMS, etc.).
Key Responsibilities
- Lead post-go-live technical support and resolve complex integration issues
- Monitor system health and performance, proactively addressing incidents
- Conduct root cause analysis and document preventive measures
- Collaborate with Product and Engineering to improve processes and platform reliability
- Develop support documentation and train internal teams
Qualifications
- Familiarity with AWS, Azure, or GCP
- Strong troubleshooting, communication, and problem-solving skills
- Customer-focused mindset with a drive for operational excellence
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Chicago, IL $50,000.00-$58,000.00 1 week ago
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