Ford Pro Sales Operations Coordinator

Operations CoordinatorOur mission is simple: to create an uncommonly exceptional experience for guests’ automotive needs. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.What We OfferHealth Insurance with Optional Vision and Dental InsuranceEmployer Provided Life Insurance401(k) Savings Plan with Employer MatchClosed on SundaysPaid Vacation and Sick LeavePaid Company HolidaysPaid TrainingWork-Life BalanceOngoing Professional DevelopmentEmployee DiscountsFamily-Friendly and Inclusive Team CultureCareer Growth and Internal PromotionsJob OverviewOur Ford Pro Sales team supports contractors, municipalities, utilities, and fleets across North Alabama.

The Operations Coordinator keeps commercial vehicles and vehicle purchases moving from arrival through up-fit and delivery. The Coordinator maintains a reliable picture of each vehicle’s status, coordinates the next hand-off, and handles the hands-on work needed to make units ready for customers.The work combines lot and road duties with scheduling, paperwork, and dealership systems.Key ResponsibilitiesVehicle Tracking and CoordinationMaintain a current status, location, owner, next step, and target delivery date for incoming, in-stock, at up-fitter, in-transit, and sold-not-delivered commercial units.Review the status list daily with the Ford Pro team; flag missing information, delays, stop-sales, and decisions needed from a manager.Coordinate hand-offs among sales, fleet ordering, service, up-fitters, finance, and customers. Follow up until each assigned next step is complete.Incoming Vehicles and Up-fitsInspect arrivals for damage; take walk-around photos and video; verify the build and up-fit against the order; and route units for pre-delivery inspection.Track up-fit appointments, estimated completion, ship-thru status, documentation, and return dates.

Shuttle vehicles to local up-fitters when needed.Prepare and maintain window stickers, up-fit addenda, and supporting vehicle documents, with manager review where required.Deal and Delivery SupportTrack missing deal jacket and fleet paperwork, tags, titling items, and delivery prerequisites; follow up with the responsible team member and escalate delays.Schedule customer pickups and deliveries with the salesperson, finance, service, up-fitter, and customer; confirm that the vehicle and documents are ready before release.Prepare vehicles for hand-off, deliver or pick them up when assigned, walk customers through equipment, and help with Ford Pro software and telematics enrollment.Record delivery milestones and customer follow-up tasks in the team’s systems. Sales and finance staff retain responsibility for pricing, contracts, credit, and closing.Lot and Vehicle ReadinessWalk the commercial lot, organize units by status and body style, manage keys, and reconcile physical inventory with dealership records.Check stored units for battery, tire, fuel, recall, and stop-sale issues; route service work to the appropriate team.Keep vehicles presentable for showings and deliveries.Photograph up-fitted units, write accurate descriptions of their equipment and features for website listings, and coordinate listing updates with marketing.QualificationsHigh school diploma or the equivalentPrevious automotive experience preferred, but not requiredDealership, fleet, logistics or commercial vehicle preferredStrong communication, interpersonal and customer service skillsConfidence driving full-size trucks, vans, and chassis cabsStrong organization and follow-through across multiple vehicles, dates, documents, and people.Effective using email, spreadsheets, smartphone photos, and dealership systemsDMS or CRM experience preferredProfessional communication with business customers and internal teamsAbility to work on Saturdays, when necessaryAbility to work in an outdoor environmentAbility to lift up to 50 poundsValid driver's license and acceptable driving recordWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.