Food & Beverage Supervisor

Summary

ASM Global, the leader in privately managed public assembly facilities, has an immediate opening for a Food & Beverage Supervisor at the Shreveport Convention Center/Municipal Auditorium in Shreveport, Louisiana.

Responsibilities

• Interview, train, and evaluate all F&B captains, servers, bartenders, and concessions personnel.
• Supervise part‑time, contracted, and guest staff in concessions and catering areas.
• Assist in maintaining budgeted goals, ordering products, and keeping proper par levels.
• Maintain equipment through proper cleaning and scheduled maintenance.
• Follow cash handling procedures.
• Fulfill service requirements for each Banquet Event Order (BEO).
• Maintain inventory control procedures.
• Design food service areas, concession signage, and displays creatively.
• Ensure detail and consistency across all service areas.
• Work hands‑on with staff and customers.
• Review and work with staff to execute all F&B operations through banquet event orders and contractual obligations such as services, equipment orders, consumption reports, and special orders.
• Monitor in‑house events, maintain close contact with clients and facility staff, and address all client requests, concerns, and problems.
• Attend planning, organization, event, and facility meetings to support food and beverage elements.
• Direct staff on proper cleaning techniques to pass health inspections by state/local agencies and ASM Global guidelines.
• Act as Department Manager and/or Manager on Duty for events (banquets, backstage catering, concessions, and other activities).
• Conduct monthly inventory and maintain labor cost.
• Supervise all hourly F&B staff (100+ employees).
• Train concessions, bartending, and banquet staff.

Qualifications

• Must pass a background check and drug screen.
• Strong customer service orientation and team‑player mindset.
• Advanced oral and written communication skills.
• Consistent attention to detail.
• Excellent organizational, planning, communication, and interpersonal skills.
• Ability to undertake and complete multiple tasks.
• Must possess or obtain within an allotted time a Shreveport ABO Card, Louisiana Responsible Vendor Permit (LACT), and be Serv‑Safe Certified.
• Must possess a valid Louisiana driver’s license.
• Minimum of two years of Food & Beverage management experience.
• Catering management experience required.
• Experience in a multi‑purpose entertainment facility preferred.
• Proven track record of exceeding customer service and quality standards.
• Computer skills: knowledge of Microsoft Office; experience with ADP preferred; Excel/Word required.

Working Conditions

• Ability to work long and irregular hours, including day, evening, weekend, and holiday shifts; flexible schedule required.
• Must stand, sit, or walk for extended periods and move or lift up to 50 lbs.
• Regularly required to move around the facility, stand for long hours during events, and talk and hear; may work inside or outside the building with extreme temperature variations.
• Ability to work with limited supervision and interact with all levels of staff, including management.
• Travel to events as needed.