Food and Beverage Supervisor

Principal Responsibilities & Position Purpose:

This position will be primarily responsible for assisting the front of house team and back of house team in all matters pertaining to restaurant needs and demands. Assists management in inventory, scheduling, training, hiring and discipline within company guidelines and policies. Additionally, responsible for ensuring quality and efficient product output and taking proactive steps to correct any deficiencies.

Pay Rate: $25.00 per hour

Actual Duties Performed

• Supervises the activities of the front of house team to ensure customers are served an exemplary product
• Handles and/or oversees the opening and closing duties of the restaurant
• Collaborates and communicates with the kitchen team to facilitate smooth service
• Upholds company and sanitary standards and maintains food and beverage in accordance with ServSafe and health code regulations.
• Supervises employees to maintain work area cleanliness and organization
• Makes recommendations and executes, with GM’s assistance, new hires, terminations and employee promotions within the department. Collaborates with management as to final department decisions
• Evaluates department efficiency and productivity. Works with management team to provide feedback on performance of FOH team.
• Verifies that portions, arrangements, and food are being served correctly to guests
• Maintains par lists, par levels, waste logs and requisition forms in accordance with management standards
• Assists in writing the server, runner and host, as needed
• Assists in interviewing and training servers, runners and hosts
• Reviews and ensures menus are utilized according to company standards and policies.
• Sends passdowns via email at the end of each shift
• Counts F&B Banks at start and end of each shift, ensuring it balances
• Perform other duties and responsibilities as needed

Supportive Functions

Regular attendance in conformance with the standards, which may be established by the Company from time to time, is essential to the successful performance in this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the company.

Physical Requirements

• Sitting – Rare
• Walking – Frequent
• Climbing Stairs – Occasional
• Standing – Constant
• Crouching/Bending/Stooping – Frequent
• Reaching – Frequent
• Grasping – Frequent
• Pushing/Pulling – Frequent
• Near Vision – Constant
• Far Vision – Constant
• Hearing – Constant
• Talking – Constant
• Smell – Constant
• Lifting/Carrying – Frequent (up to 50 lbs)
• Local Travel – Rare

Safety Requirements

• Back support belt, protective cutting gloves and eye protection may be required on occasion
• Read and ensure understanding and full compliance with the Company Illness and Injury Prevention Program

Organizational Requirements

Positions directly reporting to this position:

• N/A

Specific Job Knowledge, Skill and Ability

• Prior food and beverage managerial experience
• Ability to read, write and speak the English language fluently to interact with customers, the public and employees.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Interpersonal skills to provide overall customer satisfaction and mitigate personnel issues
• Must have extensive knowledge of food and beverage etiquette, customer relations and service standards.
• Knowledge of food recipes.
• Knowledge of proper food handling requirements.

Qualification Standards

Education

High School graduate or equivalent required.

Experience

Minimum two years of combined education and / or high-volume food and beverage-related work

Licenses or Certificates

Food Handlers Card

Grooming

All employees must maintain a neat, clean and well-groomed appearance in accordance with Company standards.

Uniform

Professional business attire

Other

Applicants with additional language skills preferred.

Notice

The hospitality business functions seven days a week, twenty-four hours a day. In addition, a hospitable service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with the Company rules and regulations for the safe and efficient operation of the facilities. Employees who violate company rules and regulations will be subject to disciplinary action, up to and including termination.