FOH

Botiwalla is inspired by the tea and kabab houses—known as Irani cafés—of Chef Meherwan Irani’s childhood, as well as the grills (sigris) that appear on the streets of India late at night, serving grilled meats and flatbreads to hungry crowds.

We are honored that our restaurant group has received seven James Beard Award nominations, a Zagat Award, and recognition from Bon Appétit, Food & Wine, Southern Living, USA Today, and Oprah’s Favorite Things.

Our mission is to provide extraordinary hospitality while changing the perception of Indian cuisine in America through every guest experience.

We are so excited to bring Botiwalla by Chai Pani to Tenleytown!

Position Summary

The Front of House Team Member is responsible for creating an exceptional guest experience by providing warm, knowledgeable, and efficient service throughout every stage of the guest journey. This role works closely with both Front of House and Back of House teams to ensure accurate orders, smooth operations, and genuine hospitality in a fast-paced restaurant environment.

• Complete opening, service, and closing duties using role-specific checklists

• Welcome guests, answer questions, guide them through the menu, and enter orders accurately into the POS system

• Prepare beverages and process cash and credit card transactions accurately

• Provide knowledgeable recommendations and confidently explain menu items, ingredients, allergens, and preparation methods

• Expedite orders for dine-in, takeout, and delivery

• Deliver food to guests and pack takeout orders quickly and accurately

• Monitor ticket times and support the pacing of service

• Bus tables and maintain cleanliness throughout the dining room

• Restock service stations, maintain inventory levels, and organize the register and back counter areas

• Communicate effectively with FOH and BOH teams to ensure timely and accurate order fulfillment

• Deliver exceptional hospitality that creates memorable guest experiences

• Maintain a clean, welcoming, and professional dining environment

• Follow all safety, sanitation, and company procedures

• Perform additional duties as assigned

• Participate in pre-service huddles, daily check-ins, and all-staff meetings

• Attend scheduled trainings and bi-annual performance check-ins with FOH leadership

• Use company scheduling, communication, and training platforms

• Communicate effectively with management and teammates

• Provide feedback regarding guest needs and operational efficiencies

• Support a culture of teamwork, accountability, hospitality, and respect

Performance Expectations

Success in this role is measured by:

• Exceptional guest hospitality and positive guest feedback

• Accurate order entry and cash handling

• Efficient service with minimal errors

• Cleanliness and organization of guest-facing areas

• Reliability, professionalism, and attendance

• Positive teamwork and communication

• Consistent adherence to company service standards

• Follow all company policies and procedures

• Maintain a friendly, guest-focused attitude

• Arrive on time and prepared for each shift

• Follow all safety and sanitation requirements

• Comply with all state and local alcohol service laws and company standards

• Adhere to dress code and appearance standards

• Communicate professionally with guests and teammates

• Maintain a respectful and collaborative work environment

• Support company culture and values

• Stand and walk for extended periods

• Bend, squat, reach, and climb stairs as needed

• Lift and carry up to 50 pounds

• Push and pull up to 50 pounds

• Work in a fast-paced restaurant environment

• Work in a non-climate-controlled environment

• Safely handle hot beverages and work around hot equipment

• Handle cleaning chemicals according to safety standards

Eligible team members may receive:

• Comprehensive health insurance options

• Company-paid life insurance

• Equitable tip-share program

• Flexible scheduling

• Paid sick leave

• Free shift meals

• Employee discounts on dining, merchandise, and Spicewalla products

• Opportunity to apply for an annual staff trip to India after one year of employment

• Team celebrations and company events

Giving back is at the heart of Chai Pani Restaurant Group's mission. Through community partnerships, support for educational organizations in Mumbai, and meaningful opportunities for our employees, we strive to make a positive impact both inside and outside our restaurants.

We hope you'll join our team and help us make a difference.