FOH Manager

Location: New York, NY
Company: Maya Prestige Group
Venues: Zoi Mediterranean NoMad & Ten11 Lounge & Bar
Job Type: Full-Time

We are seeking an experienced, highly organized, and hospitality-driven Front of House (FOH) Manager to oversee daily restaurant operations, manage private events, and ensure exceptional guest experiences.

The ideal candidate will have a strong background in upscale dining, hospitality management, private events, and nightlife operations. This position requires excellent leadership, communication, problem-solving, and organizational skills.

Front of House Operations

• Oversee daily FOH operations, ensuring smooth and efficient service.

• Supervise servers, bartenders, hosts, food runners, and support staff.

• Manage floor operations, reservations, seating arrangements, and guest flow.

• Maintain exceptional hospitality and service standards.

• Handle guest complaints, special requests, and VIP experiences professionally.

• Ensure proper opening and closing procedures.

Private Events & Event Management

• Oversee the execution of private dining events, corporate functions, cocktail receptions, and special celebrations.

• Manage event setup, service execution, and breakdown.

• Review Banquet Event Orders (BEOs) and ensure all event requirements are communicated to staff.

• Coordinate with the kitchen and bar teams regarding menus, food stations, beverage packages, and service timing.

• Supervise plated dinners, passed hors d'oeuvres, buffet stations, and open bar service.

• Serve as the primary on-site contact for event organizers.

• Ensure events run smoothly, on schedule, and according to company standards.

Team Leadership & Training

• Lead and motivate FOH staff to deliver outstanding service.

• Conduct daily pre-shift meetings and event briefings.

• Train employees on service standards, menu knowledge, and hospitality procedures.

• Monitor employee performance and provide ongoing feedback.

• Assist with scheduling, staffing needs, and operational organization.

• Maintain a professional, respectful, and accountable work environment.

Food & Beverage Coordination

• Work closely with the Executive Chef and culinary team.

• Ensure proper food presentation, service timing, and guest satisfaction.

• Oversee bar operations and beverage service standards.

• Maintain effective communication between FOH, kitchen, and bar teams.

Operational Management

• Monitor daily service efficiency and overall guest satisfaction.

• Maintain cleanliness, organization, and presentation standards throughout the venue.

• Ensure compliance with food safety, alcohol service, and company policies.

• Prepare daily operational reports and post-event summaries.

• Communicate operational concerns and recommendations to senior management.

• Minimum 3 years of management experience in upscale restaurants, hospitality, or event venues.

• Proven experience managing private events and large-group dining.

• Strong knowledge of food and beverage service, including premium cocktails and wine.

• Experience supervising and training FOH teams.

• Excellent communication, leadership, and conflict-resolution skills.

• Ability to multitask and perform effectively in a fast-paced environment.

• Strong attention to detail and a hands-on management approach.

• Familiarity with Toast POS, OpenTable, Resy, or Tripleseat is a plus.

• Availability to work evenings, weekends, holidays, and special events.

• Upscale dining and fine dining operations.

• Corporate events, private dining, and full venue buyouts.

• Cocktail receptions, VIP hospitality, and nightlife operations.

• High-volume restaurant and lounge management.

We are looking for a hands-on leader who takes ownership of the floor, supports the team, anticipates guest needs, and confidently manages events from preparation through execution.

The successful candidate must be proactive, professional, detail-oriented, and capable of maintaining high service standards during both regular restaurant operations and large-scale private events.