FMLA Leave Case Manager

Seeking a full-time Leave of Absence Case Manager to work remotely, who will manage clients' leave plans, including FMLA, ensuring compliance with applicable laws and providing high-quality customer service throughout the case management process. Key responsibilities: Act as subject matter expert for client-specific FMLA and state absence plans, conducting necessary research Ensure adherence to documentation standards and implement quality improvement processes as needed Manage caseload efficiently while maintaining confidentiality and providing timely support to the Intake/Customer Service team Required qualifications: High School Diploma or equivalent Minimum of one year of customer service experience Knowledge of the Family and Medical Leave Act and basic medical terminology Ability to type 50+ words per minute Intermediate to advanced level of computer experience, particularly with case management systems