Florida Pharmacy Technician

Providing essential support to patients and healthcare providers, the full-time Patient Copay Support Representative will assist with prescription insurance inquiries, copay support services, and benefit verification while operating in a high-volume contact center environment, which may be onsite, hybrid, or remote. Key responsibilities Respond to inbound contacts regarding prescription costs and pharmacy processing issues, offering clear explanations of healthcare and pharmacy benefit concepts Research and resolve common rejected pharmacy claims and coordinate with payers and pharmacies to facilitate issue resolution Document patient interactions and maintain accurate records in the designated CRM or case management system while adhering to HIPAA and privacy regulations Required qualifications High School Diploma or GED required Working knowledge of U.S. healthcare insurance concepts, including copays and deductibles Strong customer service skills with the ability to manage sensitive interactions professionally Comfort with technology and the ability to navigate multiple applications and databases Ability to multitask and document interactions accurately while protecting confidential information