Florida Licensed Patient Support Representative

Providing high-touch customer service, the full-time Florida Licensed Patient Support Representative will respond to a high volume of inbound contacts regarding prescription costs, assist with copay program inquiries, and verify insurance benefits while working in a professional contact center environment. Key Responsibilities Respond to inquiries from patients, caregivers, and providers about prescription costs and copay programs Screen patients for eligibility in financial assistance programs and assist with enrollment processes Document patient interactions and maintain accurate records in the designated CRM or case management system Required Qualifications High School Diploma or GED required Working knowledge of U.S. healthcare insurance concepts, including copays and deductibles Strong interpersonal and customer service skills, particularly in sensitive situations Comfort with technology and ability to navigate multiple applications and databases Ability to multitask and follow established procedures while maintaining confidentiality