Resolving consumer inquiries accurately and promptly, the full-time Florida Licensed Network Specialist will adhere to established workflows and maintain knowledge of department services while working remotely. Key responsibilities Resolve consumer inquiries and document interactions thoroughly in relevant technology systems Initiate insurance eligibility and ensure timely authorization procurement for reimbursement Assess department schedules to maximize resource utilization and avoid scheduling conflicts Required qualifications High School diploma or equivalent required; Associate degree preferred At least 1 year of prior experience in a call center or customer service environment Ability to articulate the mission of the organization and demonstrate a commitment to excellent customer service Proficiency in Microsoft Office Suite and basic typing skills Bilingual in Spanish preferred; Certified Medical Interpreter (CMI) preferred