Florida Licensed Insurance Customer Service Representative

Dedicated to providing exceptional customer care, the full-time Florida Licensed Insurance Customer Service Representative will handle incoming customer inquiries, process policy changes, and assist the sales team with documentation in a remote environment. Key responsibilities Manage incoming customer calls to resolve issues or reroute them to appropriate team members Process policy changes, answer billing questions, and issue necessary insurance documents Support the sales team by organizing and filing insurance policy documents and assisting with retention efforts Required qualifications Florida 2-20 Property & Casualty License required; Florida 20-44 license may be considered Four-year college degree or equivalent experience preferred Property and Casualty insurance experience is a plus but not mandatory Ability to adapt to changing business needs and work flexible hours, including evenings and Saturdays Strong organizational skills and a commitment to follow-up on assigned tasks