Providing customer service in a virtual call center environment, the part-time Florida Licensed Customer Service Representative will respond to inquiries from policyholders and providers regarding insurance policies, ensuring accurate information delivery and compliance with company standards. Key responsibilities Respond to telephone inquiries from policyholders, beneficiaries, and providers about insurance policies and claims Research company records to provide information and follow up on customer inquiries Maintain knowledge of company products and services while ensuring compliance with privacy regulations Required qualifications High school diploma or GED, with six months of related call center experience or training Ability to type at least 30 wpm with 95% accuracy Intermediate computer skills and experience with Windows-based environments Ability to pass background screening and drug tests Reliable internet connection and a dedicated remote work location