Florida Licensed Customer Service Representative

To support a collaborative, service-focused team, the full-time Florida Licensed Customer Service Representative will manage service-related inquiries, process policy updates, and resolve customer concerns while working remotely or from the Jacksonville or Omaha offices during the hours of 9:00am - 6:00pm PST. Key Responsibilities Respond to service requests across multiple communication channels while meeting established service level objectives Provide policy and coverage information, assist with policy issuance, and process policy changes accurately Build trust-based relationships with customers by addressing their needs and collaborating with internal departments Required Qualifications High school diploma or GED Active Personal Lines Property & Casualty Agent License (2-20 FL) Ability to maintain licensure in required states based on business needs Proficiency in database systems, internet applications, and Microsoft Office Strong organizational skills and ability to manage multiple priorities