Providing customer service in a virtual call center environment, the Florida Licensed Customer Service Representative will respond to inquiries regarding insurance policies, assist clients with claims and benefits, and maintain a comprehensive knowledge of company products while working part-time on an hourly basis. Key responsibilities Respond to telephone inquiries from policyholders, beneficiaries, and providers regarding insurance information Accurately access and update software system data to provide information on claims status and benefits verification Research company records to assist customers with inquiries and perform routine transactions Required qualifications High school diploma or GED, with six months of related call center experience Ability to type at least 30 words per minute with a 95% accuracy rate Experience in a call center setting, preferably with Long Term Care Insurance Proven ability to work independently and remotely with a reliable internet connection Willingness to comply with company regulations regarding privacy and confidentiality