Florida Licensed Contact Center Rep

To enhance patient experience, the full-time Florida Licensed Contact Center Representative will build relationships with patients via phone and Microsoft Teams, manage scheduling for medical appointments, and ensure compliance with patient data regulations in a fully remote environment. Key responsibilities Build relationships with patients and co-workers through effective communication and support Accurately schedule patient appointments and manage cancellations to maintain practitioner schedules Verify patient data and insurance information to ensure accurate billing and compliance with regulations Required qualifications High School diploma or equivalent 1+ years of experience in a medical setting or health care-related role Proficiency in computer programs including email, PowerPoint, Excel, and Word Knowledge of electronic health records (EHR) and federal/state regulations Experience with call center operations, including inbound and outbound calls