To enhance patient experience, the full-time Florida Licensed Contact Center Rep will build relationships with patients and co-workers via phone and Microsoft Teams, while accurately scheduling appointments and meeting performance metrics in a fully remote environment. Key responsibilities Build relationships with patients and co-workers through effective communication Accurately schedule medical appointments and procedures while meeting performance metrics Transfer callers to appropriate departments as needed Required qualifications High School diploma or equivalent 1+ years of experience in a lead role in a medical or healthcare setting (preferred) Proficiency in computer programs including Email, PowerPoint, Excel, and Word Experience in various clinical areas, either inpatient or outpatient (preferred) Ability to handle sensitive and confidential data