Florida Licensed Consumer Experience Specialist

Resolving consumer inquiries accurately and promptly, the full-time Florida Licensed Consumer Experience Specialist will adhere to established workflows and maintain thorough knowledge of department services while working remotely. Key responsibilities Resolve consumer inquiries and document interactions in relevant technology systems Initiate insurance eligibility and ensure timely authorization procurement for reimbursement Assess department schedules to maximize resource utilization and avoid scheduling conflicts Required qualifications High School diploma or equivalent required; Associate degree preferred Minimum of 1 year experience in a call center or customer service environment required Ability to articulate the mission of the organization and demonstrate a commitment to customer service Proficiency in Microsoft Office Suite and familiarity with CRM and electronic health record systems Bilingual in Spanish preferred