To support a growing collection team, the full-time Florida Licensed Collection Representative will manage high-volume calls, negotiate payment arrangements with consumers, and consistently meet performance metrics in a fully remote environment. Key responsibilities Handle high-volume outbound and inbound calls with professionalism and confidence Negotiate payment arrangements that meet both consumer needs and company goals Maintain accurate documentation and ensure compliance with all required laws and standards Required qualifications High School Diploma or equivalent (GED) required Ability to obtain Professional Collections Specialist (PCS) certification within one year of hire Reliable and responsible with a strong commitment to punctuality Experience navigating multiple computer applications and databases simultaneously Successful completion of company collector training program