Florida Licensed Call Center Specialist

To support a growing healthcare practice, the full-time Florida Licensed Call Center Specialist will manage patient scheduling through inbound and outbound calls, ensuring high-quality consumer care and compliance with operational standards in a remote environment. Key responsibilities Schedules patient appointments for various clinics and services while maintaining compliance with operational guidelines Handles inbound and outbound calls, providing professional communication and routing patients to the appropriate departments Maintains accurate patient records and verifies insurance information to ensure efficient billing processes Required qualifications High School Graduate or Equivalent 1+ years of experience in healthcare preferred Previous call center experience preferred Proficiency in computer programs such as Email, PowerPoint, Excel, and Word Ability to handle sensitive and confidential information appropriately