To support client operations, the full-time Florida Licensed Call Center Representative will manage incoming calls, prepare detailed reports, and ensure compliance while working remotely from Pompano Beach, FL. Key responsibilities Answer and track incoming calls while providing exceptional customer service Prepare and submit accurate reports in government systems and document sensitive information Conduct database and open-source research, routing and escalating calls as necessary Required qualifications 3+ years of experience in a call center environment High school diploma or equivalent required; Associate's Degree preferred Proven ability to multitask while communicating and inputting data Proficiency with telephony systems, CRMs, and Microsoft Office Suite Experience in handling sensitive information with confidentiality