Florida Contact Center Representative

Building relationships with patients and co-workers, the full-time Florida Contact Center Representative will manage scheduling for medical appointments and procedures while meeting performance metrics in a fully remote environment. Key responsibilities Build relationships with patients, consumers, and co-workers via telephone or Microsoft Teams Meet daily, weekly, and monthly qualitative and quantitative performance metrics Accurately schedule patients for medical office visit appointments and hospital procedures Required qualifications High School diploma or equivalent 1+ years of experience in a lead role in a medical setting or healthcare-related role (preferred) Proficient in computer programs such as Email, PowerPoint, Excel, and Word Ability to handle sensitive and confidential data Experience in various clinical areas, inpatient or outpatient practices (preferred)