Floor Manager

Are You Tired of being taken advantage of?  Looking for a fun, fast-paced, and supportive place to work?  Join our team! 

As a Floor Manager (FM) at the Rag Trader/Bo Peep you will be a seasoned, motivated and dynamic team player who thrives in a fast-paced environment and aims to elevate our patrons experience without losing integrity of product. Organized, with a passion for mentorship, the right candidate must have a natural ability to lead Service Managers through warm, detail-oriented hospitality.

Culture

• Epitomize all that Fox Lifestyle Hospitality Group’s culture represents (respect our guests, our product, our work family, our communities)
• Infuse Fox Lifestyle Hospitality Group’s core values into all interactions, policies and programs (diversity, respect, authenticity, accountability, development, passion and kindness)
• Outline concise, purpose-filled expectations and communicate in a fashion that feels clear, inclusive and fair
• Strategic and detailed in future planning, level-headed in approach, consistent in messaging

Finance:

• Ensure proper team member coverage per the needs of business for each FOH department while maintaining target labor costs
• Oversee cash management functions; Maintain proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures

Operations:

• Participates in General Manager Meeting, weekly
• Attends and when required, leads pre shift in an educational inspirational manner
• Perform all POS functions, including opening and closing procedures, comps, voids and transfers, back of house administration (employee creation, menu management, etc.)
• Maintain a clean, organized dining room following company standards
• Plan, execute and communicate all new products and information effectively and efficiently
• Promote and practice safe work habits, identify and resolve potential safety hazards; Document accidents, conduct initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment
• Maintain Department of Health rating; Implement best practices to ensure DOH standards are met
• Ensure that all team members are educated on company products and services, as needed

Staff Management:

• Facilitate ongoing training and development of staff. A role model for outstanding service; continuously work to elevate service standards through training workshops and monitoring employee performance
• Consistently monitor, coach and encourage team members to exceed Company service standards
• Ensure proper team member coverage per the needs of business while maintaining target labor costs
• Prepare reports to track performance of employees to enhance efficient evaluation
• Drive team to achieve targets for online scores; Use guest feedback as teaching tool for staff
• Productively address team members who do not follow Company standards, ethics or culture
• Resolve team member or customer conflicts through Company compliant handling procedure
• Build team spirit by fostering a work environment where team members are encouraged and valued