Float Pool Medical ReceptionistLebanon Center - Lebanon, PA 17046OverviewPosition Type Full Time Travel Percentage More than 50%DescriptionFamily First Health is seeking a Medical Receptionist Float for your Lebanon location.Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor's office. As an inclusive health care model, we put everyone first.
We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care.At Family First Health, we improve lives in big ways and small ways.
From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:providing quality, compassionate primary medical and dental care and social services to those who need it most;coordinating care and working with other providers to provide the full range of services our patients need;promoting and supporting healthy lifestyles;collaborating with others to improve access and break down the barriers of affordability, language and culture; andadvocating for our patients and the medically underserved.Essential Duties and ResponsibilitiesTravels to and works at multiple locations based on operational and scheduling needsGreets and registers patients, accurately collecting demographic, insurance, and UDS information in the EHR in accordance with established policies and proceduresProvides excellent customer service by assisting patients and ensuring timely and effective problem resolutionCommunicates effectively with patients, physicians, APPs, and team members, both verbally and in writing, including appropriate documentation in the EHRSchedules patient appointments in alignment with established guidelines and utilization targetsPerforms visit preparation tasks, including pre-visit insurance eligibility verificationMaintains a working knowledge of insurance plans and payer requirementsCollaborates with team members to ensure full coverage of front desk operationsCollects point-of-service payments and provides appropriate documentationInvestigates and addresses billing-related questions in collaboration with the billing departmentCompletes end-of-day processes, including cash drawer reconciliationManages incoming calls, including routing, message-taking, and providing routine informationProcesses incoming mail and distributes to appropriate recipientsCompletes forms and processes patient-related documentation in a timely mannerManages and completes tasks from electronic work queues, inbasket messages, and other workflow systemsPrioritizes, routes, and escalates work from multiple sources to support efficient operations and patient careDocuments patient complaints, incidents, and concerns in accordance with organizational policyParticipates in departmental and organizational meetings as requiredPerforms other duties as assignedCommon Expectations – Medical OperationsMaintains strict confidentiality of patient health records and complies with all HIPAA rules and regulationsComplies with all applicable safety regulationsLearns the impact of medical errors and methodology that will lead to a reduction in errorsComprehensively reports actual and potential errors and incidents following the FFH Incident/Injury Reporting PolicyReports patient complaints, concerns, and complimentsDelivers excellent customer serviceIdentifies opportunities to standardize processes and systems to increase patient and employee safety. Collaborates in problem resolution.Adheres to established policies, procedures, and standards related to quality, safety, environmental, and infection controlJuggles multiple competing tasks.
Is proactive in follow-up and follow-throughCommunicates effectively and compassionately with individuals of various backgroundsUnder the direction of supervisor, takes ownership in office and clinical setting improvement effortsAttends and actively participates in site, departmental, and organizational meetingsTravels, as necessary, to other FFH locations to support the healthcare teams at other sitesPerforms other duties as assignedCommon Expectations – All Family First Health JobsMaintains the cleanliness of work areasMaintains professional growth and developmentFosters teamworkEstablishes and maintains effective working relationships with patients, employees, volunteers, and the publicSupports the mission, vision, and values of the organizationOperates with professionalism, integrity, and ethics to represent Family First Health in a positive lightComplies with all federal and state laws and regulatory expectationsParticipates in all-staff meetings and development, site meetings, and trainingsAdheres to all Family First Health policies, processes, and proceduresCompletes annual mandatory education and trainingPerforms other duties as assignedPosition RequirementsAt least one (1) year of prior medical receptionist experience in outpatient primary care or specialty settingStrong customer service skills with a patient-centered approachExcellent verbal and written communication skills, including proper grammar, spelling, and punctuationProven ability to manage multiple competing priorities in a fast-paced environment, including responding effectively in urgent or high-pressure situationsProficiency in computer applications, including Microsoft Office and Electronic Health Records (E.H.R), as well as standard office equipmentStrong attention to detail with a high degree of accuracy in workKnowledge/Skills/AbilitiesAbility to interact respectfully and inclusively with individuals from diverse backgrounds, perspectives, and lived experiencesDemonstrates empathy and communicates in a caring, supportive, and professional mannerAdaptable and able to adjust to changing priorities and workflowsDependable and reliableDemonstrates sound time management skillsCommunicates clearly, concisely, and effectivelyExercises good judgment and maintains professionalism in all interactionsDemonstrates accountability and adheres to organizational policies and proceduresAbility to work both independently and collaboratively within a multidisciplinary teamMaintains all required clearances and certificationsPhysical DemandsMental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Medical Receptionist position such as:Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motionRequires correct vision and hearing to normal rangeOccasional bending, stooping, crouching, or kneelingFrequent standing and walkingFrequent turning and reachingFrequent use of common PPE/safety equipmentConstant exposure to disease, infection, virus, blood, and bodily fluidsFrequent travel between work sites with exposure to weather conditionsFrequent competing demands, frequent changes, delays, or unexpected eventsEmployee Benefits3 Weeks of Accrued Paid Vacation accrued per year9 Days Accrued Paid Sick Leave Time accrued per year4 Personal Days provided per calendar yearNo Late Evenings or Weekend HoursPaid Time Off on HolidaysHealth, Dental, & Vision Insurance PlansShort/Long Term Disability and Life Insurance403(b) Retirement PlanTuition Reimbursement OpportunitiesAttention