Flights Support Manager - Proactive Ops Leader

Fora Travel in New York City is seeking a hands-on Support Manager, Flights to own the end-to-end flight support function, resolve complex advisor needs, and raise the bar on service levels.

Reporting to the Head of Flights, you will manage escalations, partner with offshore Flights Desk, Product Operations, and flight partners, and build proactive improvements to support quality, SLAs, and fraud monitoring.